Service CRM

MAINTENANCE RECOMMENDATIONS

The information your service team needs to drive customer pay revenue.

MULTI-CHANNEL COMMUNICATION

Wide range of contact methods, including phone, email, text, ringless voice drop and direct mail while ensuring privacy compliance.

CONTACT AUTOMATION

The right mix of automation and personal interaction – maximize your outreach with the perfect blend of both.

DECLINED SERVICE

Turn declined maintenance, deferred repairs and refusals into service revenue.

BDC-CENTRIC

Turn every contact into a profitable one.  All the information your BDC needs in one customer-centric view.

SERVICE SCHEDULING

Intuitive, easy-to-use service schedule and capacity planner is the perfect blend of appointment scheduling and dispatching.

REPORTING

Over 180 reports, industry comparisons, enterprise reporting and benchmarks – everything you need to know about your service and BDC’s performance.

CUSTOMER STAR RATING

Identify your most loyal and profitable customers to make every contact count.

CAMPAIGNS

Drill deep into customer data and deploy tightly focused campaigns via email, phone, direct mail, text message, ringless voice drop and surveys.

INTERNET LEAD MANAGEMENT

DealerMine consolidates all lead sources into one interface, giving you the flexibility and visibility to manage how you choose.